About Gordian Technology
Transforming customer and technical support through expertise, innovation, and a relentless focus on results
Gordian Technology was founded in 2015 with a mission to transform how businesses deliver technical and customer support. We recognized that traditional support models were failing to keep pace with evolving customer expectations and technological complexity.
Our name is inspired by the Gordian Knot – a symbol of complex, seemingly unsolvable problems. Just as Alexander the Great found an innovative solution to this legendary knot, we approach complex support challenges with creative thinking and decisive action.
Today, we partner with leading companies across telecommunications, logistics, e-commerce, and technology sectors to deliver exceptional support experiences that drive customer satisfaction, loyalty, and business growth.
Our Leadership Team
Experienced professionals with deep expertise in customer experience, technical support, and operational excellence
Toni Bachvarovski
Executive Director
15+ years in customer experience and technical support leadership across telecom and technology sectors.
Stefan Chagorovikj
Director of Support
Former technical support director with expertise in support infrastructure, AI implementation, and automation.
Igor Eftimov
Team Lead
Specialized in scaling support operations and implementing quality assurance frameworks for global teams.
Our Core Values
The principles that guide our approach to service delivery and client partnerships
Customer-Centric Approach
We place the customer at the center of everything we do, ensuring every interaction adds value and builds trust.
Technical Excellence
We maintain the highest standards of technical expertise through continuous learning and certification.
Operational Transparency
We believe in clear communication, measurable results, and accountable partnerships with our clients.
Global Perspective
We embrace diversity and cultural awareness to deliver support that resonates with customers worldwide.
Continuous Improvement
We constantly evaluate and enhance our processes, technologies, and methodologies to deliver better results.
Security & Reliability
We prioritize data security and service reliability, ensuring consistent and trustworthy support operations.
Our Journey
Key milestones in our evolution as a leader in technical and customer support
Company Founded
Gordian Technology established with a focus on technical support for telecom providers.
Expansion into Customer Support
Service offerings expanded to include comprehensive customer support solutions.
International Operations
Opened first international support center to provide 24/7 multilingual support.
CX Consulting Launch
Introduced customer experience consulting services to complement support offerings.
Remote Support Innovation
Developed proprietary remote support platform for enhanced technical assistance.
AI Support Integration
Implemented advanced AI tools to enhance support efficiency and customer satisfaction.
Ready to Transform Your Support Experience?
Partner with Gordian Technology to deliver exceptional customer and technical support that drives satisfaction, loyalty, and growth.