Gordian Technology Logo

Outsourced Technical & Customer Support Services

Expert Support Across Every Customer Touchpoint – 24/7 English Assistance | Scalable Teams | Measurable Results

Trusted by logistics, supply chain, telecom, and technology companies for reliable outsourced support.

What We Do

Our comprehensive support solutions help businesses deliver exceptional customer experiences

Outsourced Technical Support Services
  • L1-L3 technical support from certified specialists
  • Device, network & software troubleshooting
  • Proactive monitoring & remote diagnostics
Customer Support & Experience
  • Omnichannel (phone, chat, email, social) customer care
  • Order management, billing support & account inquiries
  • Complaint resolution & proactive communication
CX Consulting & Process Optimization
  • Customer journey mapping & CX audits
  • Self-service strategy & chatbot integration
  • Performance analytics & feedback loops

Whether you need ongoing support or CX transformation, Gordian Technology tailors solutions to fit your business goals.

Industries We Specialize In

Tailored support solutions for your specific industry needs

Telecommunications

Technical and customer support for carriers, service providers & telecom equipment companies.

  • Subscriber onboarding
  • Device troubleshooting
  • Network support & billing queries
Logistics & Supply Chain

Customer service and shipment communication for freight, carriers & supply chain operators.

  • Shipment tracking & real-time updates
  • Delivery scheduling & rescheduling
  • B2B & B2C customer communication
E-commerce & Retail

Enhanced support for online stores & marketplaces to elevate post-purchase experience.

  • Order management & returns
  • Product inquiries & support
  • Proactive engagement & loyalty programs
Technology Providers

Technical support for software companies, hardware providers & IT solutions.

  • Software installation & configuration
  • Application troubleshooting
  • Subscription & billing management

Why Gordian Technology?

Our unique approach delivers measurable results for your business

Our Differentiators

  • Experience Across Industries – Specialized support for logistics, telecom, and more.
  • Technical Expertise – Certified L1 to L3 specialists for complex issue resolution.
  • Omnichannel & Multilingual – 24/7 coverage across global markets.
  • Scalable Solutions – Easily ramp up or down to match your seasonal needs.
  • Cost-Effective – Lower support costs without sacrificing quality.
  • CX Focused – Every interaction is designed to enhance customer satisfaction.

Proven Results

⭐️ 92%

Average CSAT Across Clients

⭐️ 85%

First-Contact Resolution

⭐️ 30%

Faster Issue Resolution with Data-Driven Process Optimization

The Gordian Advantage

Our blend of technology, expertise & customer-first mindset delivers measurable business outcomes

15+ Years

of Outsourcing Experience

10+ Countries

Serving Clients Across

24/7/365

Global Coverage

100% Integrated

With Your Internal Teams

Our Approach

A proven methodology that delivers consistent results

Step 1
Discovery & Needs Analysis

We meet with your team to understand your business goals, pain points, and existing processes.

Step 2
Tailored Support Plan

We design a custom support solution aligned with your brand, technology, and customer expectations.

Step 3
Onboarding & Training

Our teams undergo brand-specific training to ensure seamless customer experiences from Day 1.

Step 4
Continuous Improvement

We leverage analytics, customer feedback & performance reviews to optimize processes over time.

Full Horizontal Integration

Our approach includes seamless integration with your internal teams, ensuring consistent communication, shared knowledge bases, and unified workflows. We function as a natural extension of your organization, not as a separate entity, creating a cohesive customer experience across all touchpoints.

Client Testimonials

Hear what our clients have to say about working with us

🗨️ "Gordian Technology seamlessly integrated with our operations, helping us reduce support costs by 25% while improving customer satisfaction."
Operations Director, Logistics Company
🗨️ "Their telecom support team reduced ticket resolution times by 40%, ensuring better service for our subscribers."
Customer Experience Manager, Telecom Provider
🗨️ "Gordian's team feels like an extension of ours — they care about our customers as much as we do."
Founder, E-commerce Brand

Real Results for Real Clients

Our integrated support solutions deliver measurable improvements in customer satisfaction, operational efficiency, and business outcomes.

Logistics Case Study

Improved Shipment Communication with 24/7 Customer Support

A leading logistics provider struggled with customer satisfaction due to poor shipment visibility and communication. We implemented a dedicated support team that integrated with their tracking systems.

-30%
Response Time
92%
CSAT Score

Key Outcomes

  • 30% faster response time to customer inquiries
  • 92% CSAT achieved within 3 months
  • 47% reduction in 'Where is my order?' tickets
Telecom Case Study

Reduced Device Support Ticket Escalations by 35%

A telecommunications company was experiencing high escalation rates for technical support issues, increasing costs and resolution times. Our team implemented enhanced knowledge management and agent training.

85%
First-Call Resolution
-35%
Escalations

Key Outcomes

  • 85% first-call resolution rate achieved
  • Enhanced agent training & knowledge base
  • Customer retention improved by 12%

Want to see more success stories?

Explore our complete collection of case studies across industries

Frequently Asked Questions

Common questions about our services and approach

Let's Build Your Ideal Support Solution

Whether you need technical support, customer care, or CX optimization, Gordian Technology delivers scalable solutions that enhance satisfaction, improve efficiency, and reduce costs.