Outsourced Technical & Customer Support Services
Expert Support Across Every Customer Touchpoint – 24/7 English Assistance | Scalable Teams | Measurable Results
Trusted by logistics, supply chain, telecom, and technology companies for reliable outsourced support.
What We Do
Our comprehensive support solutions help businesses deliver exceptional customer experiences
- •L1-L3 technical support from certified specialists
- •Device, network & software troubleshooting
- •Proactive monitoring & remote diagnostics
- •Omnichannel (phone, chat, email, social) customer care
- •Order management, billing support & account inquiries
- •Complaint resolution & proactive communication
- •Customer journey mapping & CX audits
- •Self-service strategy & chatbot integration
- •Performance analytics & feedback loops
Whether you need ongoing support or CX transformation, Gordian Technology tailors solutions to fit your business goals.
Industries We Specialize In
Tailored support solutions for your specific industry needs
Technical and customer support for carriers, service providers & telecom equipment companies.
- •Subscriber onboarding
- •Device troubleshooting
- •Network support & billing queries
Customer service and shipment communication for freight, carriers & supply chain operators.
- •Shipment tracking & real-time updates
- •Delivery scheduling & rescheduling
- •B2B & B2C customer communication
Enhanced support for online stores & marketplaces to elevate post-purchase experience.
- •Order management & returns
- •Product inquiries & support
- •Proactive engagement & loyalty programs
Technical support for software companies, hardware providers & IT solutions.
- •Software installation & configuration
- •Application troubleshooting
- •Subscription & billing management
Why Gordian Technology?
Our unique approach delivers measurable results for your business
Our Differentiators
- Experience Across Industries – Specialized support for logistics, telecom, and more.
- Technical Expertise – Certified L1 to L3 specialists for complex issue resolution.
- Omnichannel & Multilingual – 24/7 coverage across global markets.
- Scalable Solutions – Easily ramp up or down to match your seasonal needs.
- Cost-Effective – Lower support costs without sacrificing quality.
- CX Focused – Every interaction is designed to enhance customer satisfaction.
Proven Results
Average CSAT Across Clients
First-Contact Resolution
Faster Issue Resolution with Data-Driven Process Optimization
The Gordian Advantage
Our blend of technology, expertise & customer-first mindset delivers measurable business outcomes
of Outsourcing Experience
Serving Clients Across
Global Coverage
With Your Internal Teams
Our Approach
A proven methodology that delivers consistent results
We meet with your team to understand your business goals, pain points, and existing processes.
We design a custom support solution aligned with your brand, technology, and customer expectations.
Our teams undergo brand-specific training to ensure seamless customer experiences from Day 1.
We leverage analytics, customer feedback & performance reviews to optimize processes over time.
Full Horizontal Integration
Our approach includes seamless integration with your internal teams, ensuring consistent communication, shared knowledge bases, and unified workflows. We function as a natural extension of your organization, not as a separate entity, creating a cohesive customer experience across all touchpoints.
Client Testimonials
Hear what our clients have to say about working with us
🗨️ "Gordian Technology seamlessly integrated with our operations, helping us reduce support costs by 25% while improving customer satisfaction."
🗨️ "Their telecom support team reduced ticket resolution times by 40%, ensuring better service for our subscribers."
🗨️ "Gordian's team feels like an extension of ours — they care about our customers as much as we do."
Real Results for Real Clients
Our integrated support solutions deliver measurable improvements in customer satisfaction, operational efficiency, and business outcomes.
Improved Shipment Communication with 24/7 Customer Support
A leading logistics provider struggled with customer satisfaction due to poor shipment visibility and communication. We implemented a dedicated support team that integrated with their tracking systems.
Key Outcomes
- 30% faster response time to customer inquiries
- 92% CSAT achieved within 3 months
- 47% reduction in 'Where is my order?' tickets
Reduced Device Support Ticket Escalations by 35%
A telecommunications company was experiencing high escalation rates for technical support issues, increasing costs and resolution times. Our team implemented enhanced knowledge management and agent training.
Key Outcomes
- 85% first-call resolution rate achieved
- Enhanced agent training & knowledge base
- Customer retention improved by 12%
Frequently Asked Questions
Common questions about our services and approach
Let's Build Your Ideal Support Solution
Whether you need technical support, customer care, or CX optimization, Gordian Technology delivers scalable solutions that enhance satisfaction, improve efficiency, and reduce costs.